We’ve put together some frequently asked questions to help you.
What payment methods do you accept? / Payment Methods
We accept the following payment methods:
How much does shipping cost? / Shipping
Shipping costs are calculated at checkout based on the order total and delivery address, before the purchase is confirmed.
Where can I receive my order?
We ship throughout Brazil and to selected international destinations.
How long will my order take to arrive?
Delivery time depends on the selected shipping method. Orders are usually delivered within 7 to 15 business days after payment confirmation.
What is the deadline for requesting an exchange?
You may request an exchange within 15 days of purchase. Customized products are not eligible for exchanges.
What should I do if my product arrives damaged?
Contact us at [email protected] and send photos showing the issue. We will review the situation and arrange a replacement when applicable.
